PRIMA Equipment is an excavator parts supplier in China, with a focus on new genuine undercarriage parts and excavator buckets. Tell us the part you need, or send the machine model and a clear photo. We will review the requirement and identify the details needed for a specific quotation.
Our team is based in Baoding, Hebei, with 10 years of experience in used-excavator sales, repairs and refurbishment. That practical background supports conversations about replacement parts, but every proposed part still needs its own source, condition, fitment and availability checks.
Choose a starting point
- Genuine undercarriage parts: rollers, idlers, sprockets, track chains and track shoes.
- Buckets and attachments reference catalogue: use a record to explain your requirement; ask separately about a new genuine bucket.
- Other excavator parts records: identify the component and ask which supply options can be confirmed.
These are enquiry routes, not a declaration that every listed item is genuine, new or currently in stock. Send the part number or photos you have.
What PRIMA can help you specify
For an undercarriage enquiry, identify the component and the unit of sale: one roller, a quantity for one side, a bare chain, a chain with shoes, or another clearly defined assembly. For a bucket, confirm the intended work, width and attachment interface, including whether it uses direct pins or a coupler. A machine model is a useful starting point, not a complete fitment specification.
State your preference for genuine parts at the start. PRIMA will need to confirm the proposed brand, part identity, quantity and supply scope. If another source or condition is offered, it should be identified separately so you can decide whether it meets your requirement.
For other components, use the hydraulic pump guide or final-drive guide to distinguish the assembly and interfaces. Availability, source and any relevant test evidence remain specific to the item quoted.
Four separate checks before you approve a part
A genuine part can still be the wrong variant for a machine. A new part is not necessarily genuine. A correct catalogue entry does not establish that the seller has the item today. Keep these decisions separate.
| Check | What to confirm for the quoted item |
|---|---|
| Genuine origin | Brand, actual markings and packaging where applicable, plus traceable source information. A part number alone is not proof of authenticity. |
| Condition | Whether the item is new, used or rebuilt; actual photos, disclosed wear or work, and any relevant test record. |
| Fitment | Machine configuration and serial context, part-number reference, installed-part photos and the relevant dimensions or interfaces. |
| Availability | The current status and date, quantity offered, preparation needed and dispatch timing stated in the quotation. |
Manufacturer names identify the buyer’s equipment or requested part; PRIMA does not claim authorised-dealer status. If an offer uses the word “OEM”, ask exactly which manufacturer and source it means. “OEM-compatible” or a matching number must not be read as a genuine-origin certificate.
Start simply, then confirm the technical details
- First enquiry: send a part name, number or photo and a way to reply. Add the machine model, quantity and destination if you know them. You do not need a complete technical file to contact us.
- Identification review: clarify unreadable markings, configuration differences, mounting details or measurements relevant to that component. The part-number verification guide explains missing numbers and conflicting identifiers.
- Quotation review: compare the actual item, fitment basis, condition, included pieces, availability date and commercial terms. Any unresolved match should remain conditional before approval.
- Before dispatch: keep the approved item and quantity linked to the final photos, packing and shipping documents.
The parts fitment checklist explains the component-specific checks. If you are buying a used excavator and parts together, refer to the same machine identity throughout. Record replaced components or modifications rather than assuming every part still matches its original configuration. See our used-excavator supplier guide for the machine purchase process.
Compare like-for-like quotation scope
A useful parts quotation states the item and quantity, unit of sale, included components, brand/source and condition. It should also identify the price currency, validity, packing scope, proposed delivery terms and destination. Ask which costs and services are excluded rather than treating a parts price as a delivered-and-installed price.
For hydraulic or drive assemblies, clarify whether motors, gearboxes, fittings, sensors or installation items are included. For undercarriage orders, distinguish a single component from a per-side or machine set. For buckets, specify whether pins, teeth, adapters or other fittings are included. The parts enquiry checklist helps organise a multi-item request.
Packing and after-sales scope
Agree the package for the actual part and route: protection for ports, shafts and machined surfaces; restraint for heavy items; and suitable handling and identification labels. Request item-linked packing photos before dispatch. A generic crate image does not show how your order was packed.
Ask for the one-year genuine-parts warranty terms with the quotation. Bucket teeth are excluded. Covered failures, the start date, claim evidence, return arrangements and responsibility for labour or freight must be confirmed in writing for the order; do not assume an all-costs guarantee.
When reporting a problem, keep the order reference, part identity, photos and an accurate description of the circumstances together. Installation and diagnosis should follow the machine’s service instructions and be handled by a qualified technician.
Frequently asked questions
These answers explain what can be discussed at the first enquiry and what still needs confirmation.
Can I enquire without a part number?
Yes. Send the machine model and clear photos of the part or its installed position. We can ask for the relevant markings or measurements after reviewing the requirement. A quote should remain conditional until the necessary fitment details are resolved.
Are all parts in the reference catalogue new and genuine?
No. The catalogue contains reference records with different histories. A record does not establish current stock, genuine origin or new condition. Request those details for the actual item being offered.
Can I compare aftermarket, used or rebuilt alternatives?
You can state that you are open to alternatives. PRIMA’s current priority is new genuine undercarriage parts and buckets; any alternative needs a separate confirmation of source, condition, fitment, availability and terms. An alternative is not automatically equivalent to the requested genuine part. See the parts source and condition comparison.
Tell us which excavator part you need
Send the number or photos you have and your preferred reply channel. Quantity, destination and urgency help us review the request, but missing details need not delay your first message.